If delivery breaks,
we make it right.
Effective September 3, 2026. This policy covers one-time digital reports and paid report-intensity upgrades purchased through Creem.
Request window
Contact us within 14 days of purchase. Include the email used at checkout, your Creem order ID, and a short description of the issue. We respond within three business days.
When we provide a refund
- You were charged more than once for the same purchase.
- Payment succeeded but the purchased report or upgrade was not delivered, and we cannot restore it after reasonable troubleshooting.
- A material technical defect makes the delivered report unusable.
- A refund is required by applicable consumer law.
Customized digital reports
Each report is generated specifically from the chat you submit and is delivered immediately after payment. Where permitted by law, we may decline change-of-mind requests after the report has been successfully generated, including dissatisfaction with the report’s conclusion or chosen roast intensity. This does not limit statutory consumer rights.
How refunds are processed
Creem is the Merchant of Record for international purchases. Approved refunds are returned through Creem to the original payment method. Bank processing times vary and are outside our control. Creem may also issue refunds where required under its customer-protection obligations.
Contact
Email support@aichatanalyzer.com with the subject “Refund request.” Never email us your full card number, password, chat screenshots, or other unnecessary sensitive information.